• Provide timely and accurate responses to a wide range of customer inquiries via phone, chat, and email
• Build and maintain strong relationships with clients by understanding their needs and delivering excellent service
• Inform clients and users about our services, partner network, current offers, and partnership opportunities
• Maintain and update client information (including contract parameters and details) in the company CRM system
• Collect and coordinate feedback on customer satisfaction and incoming inquiries
• Identify recurring issues and propose improvements to enhance customer experience
• Collaborate closely with Account Management, Sales, and Partner Network teams to continuously improve service quality

• Previous experience in customer service and/or sales (preferably in services)
• Strong business communication skills - both written and verbal
• Very good computer literacy
• Good command of English (B1/B2)
• Excellent presentation skills
• Higher education
• Strong customer orientation and solution-driven mindset
• Positive attitude and energy
• Strong organizational skills with the ability to prioritize tasks and deadlines

• Structured onboarding, team integration, and continuous support
• Hybrid work model (4 days in the office and 1 day working from home per week)
• Competitive compensation and recognition of individual contribution
• A company that values work-life balance
• An open environment where your voice matters and you can contribute to decision-making
• Initiatives that support a healthy and balanced lifestyle
• Attractive benefits package including: Additional health insurance (with dental care)
• Extra vacation days
• Public transport card
• And of course - a MultiSport card

If this opportunity sounds exciting to you, we encourage you to apply by sending your CV.

All applications will be treated with strict confidentiality and in compliance with personal data protection regulations. Personal data provided during the recruitment process will not be used for other purposes.