Business Operations Analyst
Sofia
Benefit Systems is an international company with over 20 years of expertise in providing employee benefits to corporate clients. We operate across multiple markets, including Poland, Czech Republic, Slovakia, Croatia, and Turkey. Since 2015, we have been successfully present in Bulgaria, introducing an innovative solution that supports employers in attracting and retaining their teams.
Our core product, the MultiSport card, helps companies motivate their employees to stay active, take care of their health, and maintain a healthy work-life balance. Our mission is to improve quality of life by making sport accessible to everyone. We strive to be a trusted business partner and to build long-term relationships based on trust and value.
What you’ll be doing:
Business Analysis & Insights:
- Analyze operational, financial, and performance data to identify trends, risks, and opportunities to support business growth.
- Translate complex data into clear insights and recommendations for business stakeholders and senior management.
- Partner with business teams (Operations, Finance, Sales, Management) to understand business questions and analytical needs.
- Support strategic and operational decision‑making through structured data analysis and scenario evaluation.
Reporting & Power BI
- Design, develop, and maintain custom Power BI reports and dashboards tailored to business needs.
- Ensure accuracy, consistency, and reliability of existing reports; proactively improve and optimize current reporting solutions.
- Own the end‑to‑end reporting lifecycle: requirements gathering, data validation, visualization, and stakeholder feedback.
- Enable self‑service analytics by designing intuitive, user‑friendly dashboards and documentation.
- Deliver ad‑hoc reports and analyses to support urgent or evolving business needs.
- Perform exploratory data analysis to answer complex business questions.
- Develop predictive models and forecasts to support planning, trend anticipation, and performance improvement.
- Assist in defining KPIs and success metrics aligned with business objectives.
- Monitor data quality and identify inconsistencies, gaps, or improvements in data sources.
- Collaborate with data, IT, and system owners to ensure reliable data pipelines and definitions.
- Support standardization of metrics, definitions, and reporting logic across the organization.
- Analyze business processes and performance drivers to identify inefficiencies and optimization opportunities.
- Support business initiatives by providing data‑driven recommendations.
- Participate in continuous improvement initiatives related to reporting, analytics, and business operations.
Qualifications:
- Proven experience in a Business Operations Analyst, Data Analyst, BI Analyst, or similar role.
- Strong experience with Power BI (data modeling, report and dashboard creation).
- Solid understanding of business operations, KPIs, and performance measurement.
- Experience with ad‑hoc analysis and data storytelling for business audiences.
- Analytical mindset with the ability to translate data into practical business insights.
- Strong stakeholder communication and requirements‑gathering skills.
Nice to have:
- Experience with predictive modeling, forecasting, or statistical analysis.
- Knowledge of SQL and/or experience working directly with data sources.
- Experience supporting senior management or executive‑level reporting.
- Background in process improvement, operations, or performance management.
- Familiarity with enterprise data environments and reporting governance.
- Structured onboarding, team integration, and continuous support
- Hybrid work model (4 days in the office and 1 day working from home per week)
- Competitive compensation and recognition of individual contribution
- A company that values work-life balance
- An open environment where your voice matters and you can contribute to decision-making
- Initiatives that support a healthy and balanced lifestyle
- Additional health insurance (with dental care)
- Extra vacation days
- Public transport card
- And of course - a MultiSport card
If this opportunity sounds exciting to you, we encourage you to apply by sending your CV.
All applications will be treated with strict confidentiality and in compliance with personal data protection regulations. Personal data provided during the recruitment process will not be used for other purposes.